Program Overview

• Key Learning Objectives
  • Learn how to assess defects, report metrics, and quantify waste in processes
  • Design processes capable of producing high-quality results
  • Demonstrate efficiency and cost-saving opportunities
  • Define benchmarks and address gaps between current performance and future state performance
  • Deploy a scientific, best practices approach in solving operational problems
  • Employ powerful leadership skills to build a culture that values and supports continuous improvement
  • Construct a metrics system to measure the status of any process in real-time
• Who Should Attend
  • Business professionals and leaders in any industry and environment seeking to increase operational excellence knowledge and skill set to better support enhanced business practices
  • Operations and projects personnel looking to enable process improvement and streamline activities
  • Individuals pursuing how to deliver value in processes, systems, and organizations through operational excellence
• What Is Included
  • All learning materials in Canvas
  • Certificate of Completion
  • Credential to add to your CV and LinkedIn Profile
  • 13 CPHR Saskatchewan Continued Professional Development (CPD) Hours

Check out the funding opportunities available through the Canada-Saskatchewan Job Grant. *Multi-course certificate program; participants must enroll in two or more courses in the Operational Excellence Certificate to meet time requirement for the Job Grant.

Instructor Profile

Keith Willoughby, Ph.D., M.Sc. Keith Willoughby's teaching interests include operations management, business analytics and quantitative methods. Ultimately, his objective is to replace the fear and anxiety often associated with analytical methods with a more thorough appreciation for their value in analyzing situations and informing decision-making. As a researcher, he devotes attention to developing and applying analytical models in a variety of practical, relevant business areas. Some of these themes include process improvement in health care, business logistics, transportation analysis, sports and entertainment, and pedagogical innovation. He is certified as a Lean Six Sigma Black Belt through the American Society for Quality. He is enamored with serpentine waiting lines and their role in improving operational efficiencies.

Amanda Dahl, PMP, ACP Amanda Dahl is the owner of her consultancy, Boost Consulting. She has 20+ years of experience in project management, operational excellence, change management, and business development in multiple industries. She is also a Director on the Board of T2 Metals Corp. Amanda has her Master’s Certificate in Project Management, Project Management Professional (PMP), Agile Certified Practitioner (ACP), Lean Greenbelt certification, Six Sigma Blackbelt training, and Prosci Change Practitioner certification and is a Co-Chair for the WIMWiN-SK Mentorship committee. She presents her technical and ‘real-world’ knowledge in an authentic, tangible way to enhance understanding and engagement, and enjoys connecting with people in a meaningful way.